← Selected work · 07 — B2B · Contractor platform
Outdoor Living Supply: one platform for contractors
A national network of outdoor-living distributors needed a digital platform that works for contractors on site as well as at a desk. I led the UX strategy and designed it across desktop, tablet, mobile and dark mode.
- Client
- Outdoor Living Supply, via Toptal
- Role
- Senior Product Designer
- Engagement
- 8 weeks
- Surfaces
- Desktop, tablet, mobile
The problem
Contractors juggle ordering, tracking and account tasks across tools, and the platform serves thousands of them across a distributor network.
My role
Led UX design strategy for the platform overhaul and advised senior stakeholders; wireframes and interaction models for complex contractor workflows.
The result
A responsive design set (desktop, tablet, mobile, dark mode) that brings ordering, tracking and account tools together, built over four hi-fi iterations.
This case shows real client work. The screens below are from my design file.
01 — The client
A distribution platform built by acquisition.
Outdoor Living Supply was formed in 2020 to bring independent hardscape, landscape and outdoor-living distributors together, and has grown into a national network serving contractors, dealers and homeowners across the US.Public Sources: Modern Distribution Management (opens in a new tab), Landscape Management (opens in a new tab).
02 — My part
Strategy first, then the screens.
I led UX design strategy for the platform overhaul, advised senior stakeholders on UX practice, and shaped the experience vision for a platform serving thousands of contractors, balancing business priorities with the contractor’s needs. I worked with cross-functional teams so everything aligned with the brand’s values of fun, optimism and teamwork, and the engagement’s insights fed the digital roadmap.Judgement
Scope as listed on my Toptal profile.
03 — The process
Old design, low-fi, then four hi-fi rounds.
The file moves from the old design and personas to low-fidelity wireframes, then four hi-fi versions, with a shared component page, an icon library and styles. Each breakpoint is designed on purpose, not scaled down.Design-level
04 — Design decisions
Two calls.
Bring the daily tasks together
Ordering, tracking and account tools sit together in one dashboard, so a contractor doesn’t switch tools to finish a job.Judgement
Design for the job site, not just the desk
Tablet and mobile are first-class layouts, and a dark mode exists for low light.Design-level
05 — What I can stand behind
What was delivered.
- Wireframes and interaction models for complex contractor workflows.Design-level
- Responsive designs for desktop, tablet and mobile, plus a dark-mode desktop set.Design-level
- Strategic UX insights within an 8-week engagement that fed the roadmap.Judgement
I don’t quote usability or revenue numbers here: I don’t have measured figures I can evidence from this engagement.